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KYC (Know Your Customer) is a mandatory identity verification process required by PAGCOR regulations and Philippine anti-money laundering laws. To complete KYC on 88wine, you'll need to submit a valid government-issued photo ID (passport, driver's license, or Philippine national ID) and a proof of address document. KYC must be completed before you can make your first withdrawal. The process typically takes 24–48 hours once all documents are submitted correctly.

No. Each player is permitted to hold only one 88wine account. Creating multiple accounts (also called "multi-accounting") is strictly prohibited and will result in the permanent suspension of all associated accounts and forfeiture of any balances. If you've forgotten your login details, use the "Forgot Password" feature on the login page rather than creating a new account.

Go to the 88wine Login page and click "Forgot Password." Enter the email address associated with your account and we'll send you a password reset link. The link is valid for 30 minutes. If you don't receive the email, check your spam/junk folder. If you're still having trouble, contact our support team at [email protected].

Log in to your 88wine account and go to Account Settings. You can update your mobile number, email address, and communication preferences there. Note that your full legal name and date of birth cannot be changed after KYC verification is complete, as these are tied to your identity documents. If there is a genuine error, contact support with supporting documentation.

88wine supports the most popular payment methods used by Filipino players, including GCash, PayMaya / Maya, and direct bank transfers via major Philippine banks such as BPI, BDO, Metrobank, UnionBank, Landbank, PNB, and Security Bank. Debit cards linked to these banks are also accepted. All transactions are processed in Philippine Peso (₱). Please note that credit card deposits and cryptocurrency are not accepted on 88wine.

GCash and Maya deposits are typically credited to your 88wine account within a few minutes. Bank transfer deposits may take up to 1–3 business hours depending on your bank's processing schedule. If your deposit has not reflected after 3 hours, please contact our support team with your transaction reference number and we'll investigate promptly.

Yes. The minimum deposit on 88wine is ₱100 for GCash and Maya transactions. For bank transfers, the minimum is ₱500 due to bank processing fees. There is no maximum deposit limit for standard accounts, though high-value deposits may require additional verification in line with our KYC and AML compliance obligations.

88wine does not charge any fees on deposits. However, your payment provider (e.g., your bank or GCash) may apply their own transaction fees. We recommend checking with your provider before initiating a transfer. Any fees charged by third-party payment processors are outside 88wine's control.

Log in to your 88wine account, go to the Cashier section, and select "Withdraw." Choose your preferred withdrawal method (GCash, Maya, or bank transfer), enter the amount, and confirm. Make sure your KYC verification is complete before requesting a withdrawal — unverified accounts cannot process withdrawals. Withdrawals are sent to the same payment method used for your most recent deposit where possible.

Withdrawal requests are reviewed and processed within 24 hours on business days. GCash and Maya withdrawals are typically completed within 1–4 hours after approval. Bank transfer withdrawals may take 1–3 business days depending on your bank. Withdrawals submitted on weekends or Philippine public holidays may experience slight delays.

The minimum withdrawal amount on 88wine is ₱500. This applies to all withdrawal methods including GCash, Maya, and bank transfers. There is a daily withdrawal limit of ₱100,000 for standard accounts. Players who require higher limits may contact support to discuss account tier upgrades, subject to additional verification.

88wine offers a welcome bonus for new players upon their first qualifying deposit. The bonus amount and terms are displayed on the promotions page at the time of registration. All bonuses are subject to wagering requirements — meaning you must wager the bonus amount a specified number of times before it can be withdrawn. Always read the full bonus terms before opting in.

A wagering requirement (also called a playthrough requirement) means you must wager the bonus funds a certain number of times before you can withdraw any winnings derived from that bonus. For example, a ₱1,000 bonus with a 20x wagering requirement means you must place ₱20,000 in total bets before the bonus converts to withdrawable cash. Different games may contribute different percentages toward wagering requirements — slots typically contribute 100%, while table games may contribute less.

Yes. If you have claimed a bonus but no longer wish to complete the wagering requirements, you can forfeit the bonus from your Account Settings under the "Active Bonuses" section. Forfeiting a bonus will remove both the bonus funds and any winnings generated from those bonus funds. Your real-money balance will remain unaffected.

88wine offers a wide variety of games for Filipino players, including online slots, bingo, live casino table games, sports betting (including PBA, NBA, UFC, boxing, and more), and specialty games. The 88wine Casino section features live dealer games streamed in real time. New games are added regularly, so there's always something fresh to try.

Many of 88wine's slot games offer a demo or "fun play" mode that lets you try the game without wagering real money. This is a great way to learn the mechanics and features of a new slot before committing real funds. Live casino games and sports betting require real-money wagers and do not have a demo mode. Look for the "Try for Free" button on eligible game tiles.

Yes. All games on 88wine use certified Random Number Generator (RNG) technology, which ensures that every spin, card draw, and dice roll is completely random and independent of previous results. Our games are sourced from reputable, internationally licensed game providers. The RTP (Return to Player) percentage for each slot game is displayed in the game's information panel.

88wine uses industry-standard 256-bit SSL encryption to protect all data transmitted between your device and our servers. Your financial information is never stored on our platform — all payment processing is handled by certified third-party payment processors. We also employ two-factor authentication (2FA), which we strongly recommend enabling on your account for an extra layer of security.

If you suspect that someone has accessed your 88wine account without your permission, change your password immediately and contact our support team at [email protected] with the subject line "Unauthorized Access." Our security team will review your account activity, temporarily freeze the account if necessary, and guide you through the recovery process. Never share your password or OTP codes with anyone — 88wine staff will never ask for these.

88wine provides a full suite of responsible gaming tools including deposit limits, session time limits, cooling-off periods (24 hours to 90 days), self-exclusion (6 months to permanent), reality check alerts, and full activity history. All tools are free and available 24/7 from your Account Settings. Visit our Responsible Gaming page for full details. Remember: Gambling is addictive. Know when to stop.

To self-exclude, log in to your account, go to Account Settings, select the "Responsible Gaming" tab, and choose "Self-Exclusion." Select your preferred exclusion period (minimum 6 months) and confirm. Your account will be suspended immediately and you'll be removed from all marketing communications. If you cannot access your account, email [email protected] with the subject "Self-Exclusion Request." See our Responsible Gaming page for a full step-by-step guide.

The minimum age to register and play on 88wine is 21 years old, in accordance with Philippine law and PAGCOR regulations. Age verification is mandatory for all players. Any account found to belong to a person under 21 will be immediately suspended and all balances forfeited. If you are under 21, please do not attempt to register.

First, try clearing your browser cache and cookies, then reload the page. If the issue persists, try a different browser (Chrome, Firefox, or Safari are recommended) or switch between Wi-Fi and mobile data. Make sure your browser is up to date. If you're still experiencing issues, contact our support team at [email protected] and include a screenshot of the error if possible.

88wine is fully optimized for mobile browsers on both Android and iOS devices — no app download required. Simply open your preferred mobile browser, navigate to 88wine.org, and enjoy the full platform experience. For the best performance, use the latest version of Chrome on Android or Safari on iOS. You can also add 88wine to your home screen for quick access.